Privacy Policy

Privacy Policy Effective Date: 01-01-2025 Last Updated: 01-08-2025 Welcome to ZipChat.in (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, products, and services (collectively, the “Services”). By using ZipChat, you agree to this Privacy Policy. If you do not agree, please do not use our Services. 1. Information We Collect We collect information from you in the following ways: 1.1. Information You Provide When you create an account, contact us, or use our Services, we may collect: Full Name Email Address Mobile Number / WhatsApp Number Business Name and Address Login credentials (encrypted) Payment and billing details (processed via secure gateways) Any other data you choose to provide through messages or forms 1.2. Automatically Collected Information When you access ZipChat, we may automatically collect: Device information (browser type, IP address, OS) Log data (pages visited, time spent, usage patterns) Cookies and similar technologies for analytics and personalisation 1.3. Third-Party Platform Data If you connect third-party platforms like WhatsApp, Meta, Telegram, or Instagram, we may collect: Channel information and settings Message logs or templates are necessary for chatbot operations Account identifiers provided by the platform (subject to their API permissions) We only access the minimum data necessary to provide our Services. 2. How We Use Your Information We use the collected data to: Provide and manage your ZipChat account Enable chatbot automation and message delivery Personalise and improve our Services Send notifications, updates, and service communications Process billing and payments Respond to support inquiries Ensure compliance with platform and legal requirements We do not sell or rent your personal data to third parties. 3. Sharing of Information We may share your information only under these circumstances: With your consent, when you authorise integrations or API connections. With service providers – trusted vendors who help operate our platform (e.g., payment gateways, hosting providers, or cloud storage). For legal reasons – if required by law, regulation, or valid government request. In case of business transfer – such as a merger, acquisition, or restructuring, your data may be transferred to the new entity with the same protection standards. All third-party providers are required to maintain confidentiality and comply with data protection standards. 4. Data Storage and Security Your data is securely stored on cloud servers located in India or other regions compliant with applicable privacy laws. We use SSL encryption, firewalls, and secure access controls to protect your information. Only authorised personnel can access sensitive data. While we implement industry-standard security measures, no method of online transmission or storage is 100% secure. 5. Cookies and Tracking Technologies ZipChat uses cookies and similar technologies to: Keep you logged in Analyse traffic and usage Improve user experience You can manage or disable cookies through your browser settings, but certain parts of the site may not function properly if you do so. 6. Data Retention We retain your data only as long as necessary to: Provide our Services Fulfil legal, accounting, or reporting obligations. If you delete your account, we will remove or anonymise your personal data within a reasonable period, unless retention is required by law. 7. Your Rights Depending on your location and applicable laws, you may have the right to: Access, correct, or update your personal information Request the deletion of your data Withdraw consent for marketing or integrations Request a copy of your stored data To exercise these rights, contact us at privacy@zipchat.in 8. Communication and Marketing By signing up, you may receive service updates, offers, or announcements via email or WhatsApp. You can opt out of marketing messages at any time using the unsubscribe link or by contacting us. 9. Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before sharing your information. 10. Children’s Privacy ZipChat is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors. If we discover that we have collected data from a minor, we will delete it immediately. 11. Updates to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available at https://www.zipchat.in/privacy-policy. Continued use of our Services after updates indicates your acceptance of the revised policy. 12. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: 📧 privacy@zipchat.in 🌐 https://www.zipchat.in